Terms and conditions

These terms apply to contracts between NewStep UG (haftungsbeschränkt), Thierschstraße 20, 80538 Munich, represented by managing director Enrico Triebkorn (“NewStep Talents”), and its customers. Individual agreements and the service description shown at the time of order take precedence.

Current offers include the free Talent Profile; ProfileSite at €9.99 per month; Website at €19.99 per month; Visibility at €39.99 per month; individually quoted Signature services; Talent Starter at €49 once; and Talent Strategy at €99 once. The description immediately before ordering determines the exact scope. Telephone appointments, unlimited redesigns, shops, custom programming, paid advertising budgets and third-party services are included only when expressly stated.

The customer submits a binding offer through Stripe by selecting the clearly payment-labelled order button. The contract begins when we confirm the order or payment or start work, whichever happens first. Inputs can be reviewed and corrected before ordering. The contract language is German; this English version is provided for convenience and the German version prevails if there is a discrepancy.

Consumer prices include applicable VAT. One-time prices are due when the contract is concluded. Monthly plans are billed in advance at the start of each billing period. Stripe processes payment and shows available payment methods.

Monthly plans have no minimum term and renew for one month unless cancelled before the end of the current billing period. Cancellation takes effect at the end of the paid period. Consumers can use “Cancel contracts here” or email info@newstep-talents.com. Statutory termination rights remain unaffected.

Consumers generally have a statutory withdrawal right for distance contracts. See our withdrawal information. If requested, we may start before the withdrawal period ends; statutory compensation may then be due for services already supplied. The right expires on full performance only when statutory requirements are met.

Work starts once payment, required information, content and approvals are available and the start is permitted under withdrawal rules. Timing is binding only when expressly confirmed. Customers must provide accurate content, rights and timely feedback; missing cooperation extends delivery times reasonably.

Reasonable corrections before publication are included. Monthly updates cover text, images, links, prices, dates, services and contact details within the existing design. Full redesigns, new structures, extra languages, shops, booking systems or complex features require a separate agreement.

From the Website plan, one available standard domain and one business mailbox are included. Premium domains, extra mailboxes and paid third-party services require separate agreement. NewStep Talents or its providers manage these services during the contract. Domain transfers should be requested before termination; external fees are charged only after prior notice.

Customers retain rights in their content and grant the rights required for creation, editing, hosting and publication. They warrant that supplied content can lawfully be used. After full payment, customers receive the simple, permanent usage rights required for their business use of individually created logos and social graphics. Source files are included only if agreed. Website concepts, templates, components, implementation and source code remain with NewStep Talents unless otherwise agreed.

Promotion and NewStep placement are provided only in the agreed scope. We do not promise particular reach, enquiries, bookings, revenue, jobs or rankings on search engines or social platforms.

Statutory defect rights apply. Continuous availability of hosting, email and third-party services cannot be guaranteed. Liability is unlimited for intent, gross negligence, injury to life, body or health, mandatory law and express guarantees. For slight negligence affecting essential obligations, liability is limited to foreseeable, typical loss; otherwise liability for slight negligence is excluded where permitted.

The service remains active until the paid period ends. It can then be disabled and is normally archived for 60 days before deletion unless continuation or transfer is agreed. Customers should secure any required content and email before that period expires. Statutory business and payment records remain stored.

We are neither willing nor obliged to participate in consumer arbitration. German law applies, without removing mandatory consumer protection in a consumer’s country of residence. If a term is invalid, statutory rules replace it and the remaining terms continue.